Currently, we only offer shipping to South Africa, but we are working on expanding to other countries.

We are pleased to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order one item or several, you pay no shipping costs.

As soon as your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking on the button in the shipping confirmation or by entering your tracking number on the following page: https://avenli-oslo.com/apps/parcelpanel

Our processing time is 1–2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items right away!

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. When you want to register a return, simply send us an email. Our team is ready to help you and guide you through the return process.

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will of course provide a suitable solution.

You can exchange items by returning them in accordance with our return procedure and placing a new order for the desired item. To start the process, please send us an email at support@capetown-avenue.com.

If you wish to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed.

Enter your discount code in the designated field during the checkout process. The discount will be automatically deducted from the total amount.

We accept multiple payment methods, including credit cards, Google Pay, and Apple Pay. You will see the available options during checkout.

See our size guide on the product page to find the right size for your body type. If you are unsure, please contact us for guidance.

Yes, we offer gift cards. Please send an email to: support@capetown-avenue.com

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We take your privacy seriously. Read our privacy policy to understand how and why we collect, use, and protect your personal information.